Course Summary
This course provides practitioners and analysts with an introduction to the skills and techniques required to model and understand existing processes. This course focuses on identifying different methods for gathering process information and deciding which approach best fits a situation. Participants learn which graphical models to use to document process information. Guidelines are provided for establishing modeling standards. The course is organized around a universally applicable case study that will be developed by attendees working in teams. The approach is hands-on and attendees will be able to immediately apply what they learn within their own organization.
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Learning Objectives..
- Understand techniques for analyzing process
- Understand define and implement quick wins
- Understand how to determine which creative technique to use
- Understand the difference between an “AS-IS” and “TO-BE” model
- Understand how to validate new processes
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Intended Audience..
- Staff of organizations involved in mergers or acquisitions
- Business Process Management (BPM) Team Members
- Business Analyst
- Systems Analyst
- Consultant
- Process Analyst
- TQM and Six Sigma Project Team Members
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Course & Workshop Outline..
Analyzing a Process
- Various Analysis Techniques
- Root Cause
- Gap
- Value-Add
- Observation
- Six Sigma Aspects
- Lean Concepts
- Conducting a process walkthrough
Exercise: Conducting a Process Walkthrough
- Conducting root cause analysis
- Applying various value added analysis techniques
- Identifying "quick wins"
Exercise: Analyzing a Process
Creating A New Process
- Researching innovative ideas
- Establishing evaluation criteria
- Exploring various creative techniques
- Evaluating alternatives
Exercise: Creating New Ideas for Process
Designing New Process Models
- Guidelines for Process Design
- Modeling the Process Steps and Flow
- Cross Referencing Process to Data
- Documenting Assumptions
Validating New Processes
- Validating A New Process
- Developing scenarios
- Gaining buy-in for change
Summary
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